Managing Your Subscription

Everything you need to know about managing your LimitLog subscription.

Accessing Subscription Settings

Click your profile icon in the top-right
Select Settings
Go to the Subscription tab

Here you'll see:

Your current plan (Free or Pro)
Billing cycle (if Pro)
Next billing date
Payment method

Updating Payment Method

Change Your Card

Go to Settings > Subscription
Click Manage Billing
Select Payment Methods
Add a new card or update existing
Set as default if desired

Remove a Card

Go to Manage Billing
Select Payment Methods
Click the card to remove
Confirm removal

Note: You must have at least one valid payment method for active subscriptions.

Viewing Billing History

Access Invoices

Go to Settings > Subscription
Click Manage Billing
Select Billing History

Download Invoices

Click any invoice to:

View details
Download as PDF
Print for records

Invoices are useful for:

Expense reporting
Tax documentation
Business reimbursement

Changing Your Plan

Upgrade to Pro

See Upgrading to Pro for detailed instructions.

Switch Billing Cycle

Change between monthly and yearly:

Go to Settings > Subscription
Click Change Plan
Select your preferred cycle
Confirm the change

Monthly to Yearly: You're credited for unused time and charged the yearly rate.

Yearly to Monthly: Takes effect at your next renewal date.

Downgrade to Free

Go to Settings > Subscription
Click Cancel Subscription
Confirm cancellation

Your Pro access continues until the end of your current billing period.

Cancellation

How to Cancel

Go to Settings > Subscription
Click Cancel Subscription
Optionally tell us why (helps us improve)
Confirm cancellation

What Happens When You Cancel

Immediate: Nothing changes yet
End of billing period: Account reverts to Free
Your data: All data is preserved
Apps over limit: Hidden but not deleted

Reactivating

Changed your mind? Before your period ends:

Go to Settings > Subscription
Click Reactivate
Your subscription continues normally

After your period ends:

Simply upgrade again
All your data and apps are restored

Refunds

Refund Policy

We offer refunds in certain situations:

Within 7 days: Full refund, no questions asked
Technical issues: If you couldn't use the service
Billing errors: Duplicate charges, wrong amounts

Requesting a Refund

Email support@limitlog.com with:

Your account email
Reason for refund request
Date of charge

We typically respond within 24 hours.

What's Not Refundable

Partial month usage (after 7 days)
Yearly plans after 30 days
If you've used the service extensively

Account Deletion

Deleting Your Account

If you want to completely remove your account:

Go to Settings > Account
Scroll to Danger Zone
Click Delete Account
Confirm by typing your email
Click Permanently Delete

What Gets Deleted

Your profile and settings
All tracked apps
Notes and tasks
Billing information

What's Not Recoverable

Account deletion is permanent. We cannot restore:

Your data
Your subscription history
Your custom apps

Before Deleting

Consider:

Exporting your data first (Pro feature)
Canceling subscription (keeps data, stops billing)
Just not using it (free accounts have no cost)

Common Questions

Will I lose my data if I cancel?

No. Canceling your subscription keeps all your data. You just revert to the Free plan limits.

Can I pause my subscription?

Not currently. You can cancel and resubscribe later — your data will be waiting.

What if my payment fails?

We'll notify you and retry a few times. Your access continues during this grace period. Update your payment method to avoid interruption.

Can I get a receipt for my employer?

Yes! All invoices are available in your billing portal and can be downloaded as PDFs.

Need Help?

Next Steps

Common Questions — More FAQs
Free vs Pro — Compare plans